Feedback & Complaints
Youthrive values client and stakeholder feedback, including complaints. Youthrive has systems in place for your comments to be taken seriously and acted upon. Your feedback, both positive and negative, is extremely important and helps us to continue to improve our services.
If you are unhappy with any aspect of your care, and if you feel comfortable, you may initially discuss this with your clinician. If you are not satisfied with the response, you may discuss the matter with the Team Leader at your closest clinic, or fill out the form below.
Feedback forms are also available within our clinics. Feedback or complaints can be made in person or anonymously.
You may also seek support from a family member, a friend or an independent advocate in making a complaint. If you would like Youthrive to support you in accessing an advocate, please advise one of our team members.
If you have any feedback or complaints, you can submit them using the form below.
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Speak Up: Whistleblowing
If you have concerns about wrongdoing by Youthrive, we encourage you to talk to management as a first step.
If you don’t feel comfortable or safe doing so, you can make a confidential and anonymous report to our external whistleblower service provider, Your Call, via the Rely platform.
NDIS Participant Complaints Process
You can make a complaint to the NDIS Quality and Safeguards Commission by:
- Phoning 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
- Visiting the website and completing a
complaint contact form here.
Visiting the National Relay Service website or
phoning 1800 555 727 then as for 1800 800 110.